Delivery and Payment

Due to the increase in bank fees we had no choice but to add a low order fee to our website.  All orders below R50-00 will be charged a low order fee of R20-00.  If you order for more than R50-00 the low order fee will be removed from your order total.  We apologize for this, but unfortunately it has become necessary.  Bank fees are such that with orders of less than R50-00 we actually make a loss and no business can survive on a loss.  We had two choices, refuse orders below R50-00 or add the low order fee to orders below R50-00.  We think the low order fee is the best option.

We send all our orders with either Fastway couriers, The Courier Guy, Post Net services, Aramex couriers, Pep Paxi store to store or the postal service.  Please note:  We will ONLY send your parcel with the post office if there is NO Pep in your town.

Although Fastway couriers and the post office are the same price, Fastway couriers doesn't cover the whole country yet.

If you wish to make use of a spesific service, please let us know.  If we receive no instructions from you, we will use the service of our choice.

We will send you your tracking number as well as a telephone number or website address to track your parcel.

Although we haven't had any problems with either yet, you will be responsible for claiming when your parcel is lost, stolen or damaged.

We pack the products as secure as possible to minimize any damage.

Our turnaround time for items are ±48hours, unless otherwise indicated.

Delivery times are as follows:

Post Office:  5 - 7 working days (please choose the Price Based Shipping Option at checkout for this option)

Please note:  We will ONLY send your parcel with the post office if Paxi through Pep is not available in your town.  We have a lot of problems with the post office not accepting parcels.  This makes it extremely difficult for us as we have to send a driver to the post office everyday and he has to stand in line (sometimes for a few hours) and then the post office says "come back tomorrow".  So please only choose this option if you do not have a Pep in town.

Fastway couriers:  2 - 4 days, depending on location

The Courier Guy:  1 - 3 days, depending on location 

PostNet to PostNet:  2 - 4 days, depending on location

Aramex Couriers:  2 - 3 days, depending on location

Pep Paxi:  5 - 10 days, depending on loction

Pick up from store option:  Choose this option when you are sending your own courier.  Unfortunately we only allow courier pick up and not pick up in person.  With this option, we will let you know when the parcel is ready for courier pick up.

An indication of the relevant delivery fees are given below:

INSURED POST

The minimum amount of R78-00 will be added to your parcel.  The bigger the order, the higher the amount will be.

This is to cover postage and handling fees.  This is for standard insured post.  You should be able to collect your parcel from the post office in 5-7 working days.

Important:  You can ONLY choose this option if there is no Pep in your town and post office is the only means of receiving your parcel.  We do NOT send parcels with the post office if there is a Pep in your town.  If you choose this option and there is a Pep in town, we will change your delivery option to Paxi through Pep.  We are having a lot of service problems with the post office with them refusing to accept parcels on certain days and the rows being extremely long, so we had no choice but to make this decision.

Please choose the PRICE BASED SHIPPING option at checkout for this option.

PLEASE NOTE:  WE DO NOT TAKE ANY RESPONSIBILITY FOR PARCELS BEING LOST BY THE POST OFFICE.  IF YOU CHOOSE THIS OPTION YOU WILL BE RESPONSIBLE FOR CLAIMING FROM THE POST OFFICE.  WE DO NOT SUBMIT ANY CLAIMS ON YOUR BEHALF.

THE COURIER GUY

If you would like to make use of The Courier Guy, the amount added to your order will depend on the size and weight of your parcel, the delivery method you choose as well as your location.  The minimum amount will be approximately R170-00 per parcel for main areas.  Outlying areas are very expensive and we will give you a manual quote if you live in an outlying area and wish to make use of The Courier Guy.   If you use this courier service, you should receive your parcel in 3 working days.  The Courier Guy delivers countrywide.

FASTWAY COURIERS

With Fastway couriers, the minimum amount will be approximately R65-00 per parcel.  Fastway couriers only delivers in certain areas of the country.  If you are not sure if Fastway covers your area, please contact us to enquire.  Conditions do apply.

POSTNET TO POSTNET

With Postnet the price will be R114-00 for a parcel of up to 5kg.  If your parcel weighs more than 5kg, we will adjust your postage fee manually to reflect the new price.  This is a Postnet to Postnet service.  They do NOT deliver to your door.  You will have to pick up the parcel at your nearest PostNet centre.  You should be able to collect your parcel from Postnet within 4 working days.

ARAMEX COURIERS

With Aramex we can send a parcel of maximum 3kg for R99-00.  Parcels larger than 3kg will either have to be be split into two or more parcels and thus will cost R99-00 per parcel, or you will have to use another delivery option.

PEP PAXI

Paxi from Pep is a store to store delivery option.  We hand it in at our local Pep store and you pick it up from your local Pep store.  The cost is R60-00 for a A4 satchel which should hold  ±2kg of beads.

Paxi also has a A3 Satchel which should hold ±6kg of beads.  The price for the A3 satchel is R90-00.

CLIENT COURIER ONLY OPTION

This option is ONLY for courier pick up.  We do not allow pick up in person.

We charge R20-00 for this option as we have to package the parcel and get it ready for the courier.

Please note our business hours below.  I

Monday - Thursday:  08:00 - 15:00

Friday:  08:00 - 14:00

FLAT SHIPPING RATE

If you choose this option, we will send your parcel with any option available.  If we can make use of a courier at the price quoted for the flat shipping rate, we will do so.  If it is not possible to send your parcel for the price quote (for example:  it is either too big or your town is in a regional area and thus more expensive using a courier service), we will make use of Paxi for sending your parcel.

Please note that whatever option you choose on checkout, we reserve the right to adjust the quote after we've packed and weighed your parcel.  We will inform you of the new amount due when we are done packing your order, if necessary.  For instance if you choose Fastway couriers and you are not on their route, we will inform you and give you the chance to choose a different option.  If you choose The courier guy up to 2kg, and your parcel weighs more, we will inform you and you can decide what you want to do.

If we receive no instructions from you as to what service to use, we will use the service of our choice.

Our postage fees include packing material as well and is NON negotiable.  If you are not happy with our delivery fees, you are more than welcome to send your own courier to pick up your parcel from us.

Delivery times are estimates only, and we are not liable for any late deliveries.  We are also not liable for parcels lost by the post office or the courier service.  It is your responsibility to claim from the post office in case of parcels going missing.  Please note that after your parcel has left us by either being picked up by the courier company or being dropped of at the post office, we have NO further control over the parcel.  Delivery is the responsibility of the said company and you should contact them should you have a problem.

Should you have a special delivery request we can request the courier company to comply, but it is totally up to them whether they do or not.  They usually comply with special requests if possible, but please note that they have a spesific route and time table and can not deliver on spesific times.  With courier delivery you need to be flexible. 

Ownership of the items are passed on to you as soon as we've received payment and the parcel has left our premises.


PAYMENT

When we receive your order, we pack it and when we are done, we notify you of the amount due and send you our banking details.  You can make payment by cash deposit, electronic funds transfer, ATM transfer or payment via  Payfast with your debit or credit card.  Please note, if you are having trouble paying through Payfast, please contact us.  We will then send you our banking details and you can make a manual payment to our bank account.  Do NOT make a manual payment to Payfast.  They won't be able to allocate the payment to our account if it is not made via our website. 

As soon as we receive proof of payment, we will send you your tracking number.  If payment is received before 10:00 in the morning, the parcel will be posted the same day.  When payment is received after 10:00, the parcel will be posted the following day.  Please note, we DO NOT send parcels cash on delivery.


Prices listed in the catalog are subject to change without prior notice,  Items are subject to availability.


Although we do our absolute best to keep the website up to date, there may be times when items shown on the website are out of stock. 

Also keep in mind that although we try to keep the photo's as true as possible, actual colour may differ slightly because of different monitor settings.


DISCOUNT

To qualify for discount, you need to be registered with us as a shop owner.  ONLY shop owners will receive discount.

Buy for R2000 or more and receive 5% discount.

Buy for R5000 or more and receive 10% discount.

The above applies only to orders on a single invoice.

Items that are gradually added and then paid together (for example, 3 orders added together) do not qualify for discount.

The above applies to traders ONLY.


RETURNS

You will be charged a 15% handling fee on returned items.

You should inform us within 48 hours of you receiving the items that you want to return them.  We will then send you a Credit note to complete. You then have to return it to us together with the parcel and a copy of your invoice.  We will only give you credit once we've received the parcel and everything is in order.  All items should be in their original packaging and not opened or used.  If you do not comply with the conditions above, you will not receive a credit from us.

In the case of a broken or faulty item, the above will apply except for the 15% handling fee.  We do not charge a handling fee on broken or faulty items.

Postage will be for your account.

Please note, we DO NOT give cash refunds.  We ONLY give credit or exchange the items for you.

No credit or exchange will be considered if you do not notify us in time as set out above.


If you are having trouble placing an order, please phone us and we will assist you as best we can with a suitable solution.

If you place an order and DO NOT hear from us within the next 24 hours (public holidays and weekends excluded), please contact us immediately.



 

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